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FAQS

FAQs

Here you will find commonly asked questions and answers

Landlords

Your contract is directly with Evo. We provide you full access to our platform and we take care of the rest.

We set up a subscription with you using your debit or credit card, or we can arrange to collect from you by Direct Debit. We can also send a proposal and invoice if you wish to pay for your plan in advance.

Our plans have different term lengths. Our Bronze Plan is a rolling auto-renewing monthly contract. Our Silver Plan is a rolling auto-renewing 12 month contract and our Gold is offered on a minimum of 24 month contract term.

Properties on our Silver and Gold Plans are required to meet a certain specification level and can be provided with an exclusive a number of added protect products, providing clear predictability of cost and the best possible service.

Our service offering can co-exist alongside a letting agents management contract for provisions of repairs, services and emergency response. Property Managers acting on behalf of landlords have direct access to our digital platform, customer support and service teams.

No, we are not a Letting Agent and do not offer a lettings service. We believe that our best work is looking after your property and providing your residents an easier, faster and fairer service for everyone.

No, you will not incur any upfront costs, unless you take one of our special offers. We offer very generous discounts to our customers that wish to contract for longer in advance. We also provide some ad-hoc services to you which will require advance payment, however these are offered outside of our standard plans.

In order for us to be able to provide the best possible service we only provide repairs and services via our service plans. Our Bronze Plan is only £5.99 a month (or £4.99 a month if paid annually in advance) which is less than 15p a day!

Our digital dashboard is available to you 24/7 so you can see everything that is going on with total transparency. Your residents report any issues directly to us, either by app, phone, chat or email, and we can keep you in the loop as little or as much as you like via automated notifications from our platform.

For larger works or projects, our partners over at ECS provide a wide range of general building services such as decorating and refurbishments, re-lets, new kitchens and bathrooms.

Depending on your service plan. Our Bronze Plan is more of a reactive service, however with our Silver Plan you can request us to carry out a Home Audit and Condition Report which will highlight any issues that need rectifying. With our Gold Plan this is included as standard for every property that we take under our control.

All repairs carried out by Evo accredited Service Professionals come with a standard 12 month warranty for labour and any parts provided by Evo. Unless the repair is marked as temporary, and dependent on further works being carried out to resolve the issue. Under these circumstances the available warranty for the repair will be noted on the job with next steps required in order to make the repair permanent. An example would be topping up the pressure on a boiler temporarily due to a part being required.

All warranties and guarantees are provided directly by Evo.

We can take care of all your compliance needs, including your legal obligations around Gas Safety Inspections & EICR Inspections. We also offer an annual Landlords Essentials Pack which includes a Gas Safety, Boiler Service, Electrical Visual & Functional Testing , PAT Testing and Smoke/CO Testing ensuring your properties are safe and sound.

All testing and compliance services are provided by accredited and registered partners on behalf of Evo with digital records stored against your property.

All our Service Professionals are fully qualified for the area of expertise required to carry out the repair or service. For example, all our gas and heating engineers are GasSafe and our Electricians are part of NICEIC. Service Professionals who do not fulfil our vetting criteria are not be accepted onto the platform. We hold and upload copies of their identification, insurances and qualifications to the platform, and only verified members are allocated jobs.

We take the responsibility of protecting our customers, residents, homes and service teams very seriously. Service Professionals who do not fulfil our stringent vetting criteria are not be accepted onto the platform. We require copies of their identification, insurances and qualifications and verify these with the relevant agencies, and then upload them to the platform. Our system ensures that only verified members with valid and in date documents are allocated jobs.

Residents are always provided with details and identification of the Service Professional ahead to attendance. Should an issue arise, Residents and Service Professionals have the capability to report issues directly in the app to our customer experience team in real-time.

Our mobile apps and platform utilise some of the most advances technology for Internet security available today. When you access our site using a supported web browser, Transport Layer Security (TLS) and Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption. On any of our sites you will see a small lock icon in the address bar of your browser display, indicating that a secure connection has been established to our servers.