Newsletter 15 - November 2024
Welcome to our monthly newsletter.
Inside Housing has published advanced insights into the first year of Tenant Satisfaction Measure (TSM) results.
The publication used data from 203 social housing providers to give an idea of how residents feel their landlords have fared in three key areas: Satisfaction; repairs and complaints handling.
Our CEO, Steven Rae, examines the data.
Newsletter 14 - October 2024
Welcome to our monthly newsletter.
This month, we’re looking at the Renters Rights Bill. This is the new Labour Government’s attempt to reform the private rented housing sector.
The bill is based on the previous government’s Renters Reform Bill, but has been strengthened in some areas.
Newsletter 13 - September 2024
Welcome to our monthly newsletter.
This month we are focussing on information management.
We explain how we collect resident feedback and use it to drive improvements in our services. It’s also a chance to show off the high levels of satisfaction the residents who use EVO experience!